Privacy Policy

Introduction

At YourNextGuest, we respect your privacy and are committed to safeguarding the personal data of our readers, subscribers, and website visitors. This Privacy Policy sets out in detail how we collect, use, store, and protect your personal data. We comply fully with the General Data Protection Regulation (GDPR), the UK Privacy Policy (where applicable), and other relevant data protection legislation. By using our website or subscribing to our newsletter, you agree to the practices described in this policy.

What Information We Collect

We may collect and process the following categories of information:

• Personal data provided by you: such as your name, email address, and any information you include when contacting us.
• Newsletter data: details of when and how you engage with our emails, such as opens, clicks, or unsubscribes.
• Technical and usage data: including IP address, browser type, device type, operating system, referral source, and browsing activity on our website.
• Cookies and similar technologies: which store information about your browsing behaviour to improve your experience and enable website analytics.

We do not knowingly collect data from children under 16 years of age.

How We Use Your Information

We only process your data where we have a lawful basis under GDPR. We may use your personal data to:

• Send you our newsletter and other communications to which you have opted in.
• Respond to your enquiries and provide customer support.
• Enhance our website, content, and services by leveraging analytics and user feedback.
• Personalise your experience on our website and newsletter.
• Comply with legal obligations and enforce our Terms of Use.
• Protect our website and users from misuse, fraud, or illegal activity.

We will never sell or share your personal data with third parties for marketing purposes.

Legal Basis for Processing

We rely on the following GDPR legal bases:

• Consent: when you subscribe to our newsletter, accept cookies, or otherwise provide your information voluntarily.
• Legitimate interest: to analyse website performance, prevent fraud, and improve our services, provided your rights are not overridden.
• Contractual necessity: when you provide resources or downloads that you have requested.
• Legal obligation: to comply with applicable laws and regulations.

Data Retention

We retain personal data only for as long as it is necessary for the purposes for which it was collected. Specifically:

• Newsletter subscription data: retained until you unsubscribe or request deletion.
• Contact forms and enquiry emails: retained for up to 24 months for reference and service improvement purposes.
• Analytics and cookie data: stored for the minimum period necessary, typically no longer than 26 months.

When data is no longer needed, it is securely deleted or anonymised.

Your GDPR Rights

Under GDPR, you have the right to:

1. Access the personal data we hold about you.
2. Rectify inaccurate or incomplete personal data.
3. Erase your personal data (“right to be forgotten”).
4. Restrict processing in certain circumstances.
5. Object to processing based on legitimate interests.
6. Data portability — obtain and reuse your personal data across different services.
7. Withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
8. Lodge a complaint with a supervisory authority if you believe your rights have been violated.

You can exercise your rights by contacting us at info@yournextguest.com.

Data Security

We implement appropriate technical and organisational measures to keep your personal data secure. These include:

• Encryption of data in transit (HTTPS/SSL).
• Secure access controls and authentication procedures.
• Regular monitoring for vulnerabilities and potential security breaches.
• Restricted access to personal data to authorised personnel only.

While we take every precaution, no system is entirely foolproof. By using our website, you acknowledge that absolute security cannot be guaranteed.

Third-Party Services

We work with carefully selected third-party providers to deliver our services. These may include:

• Email marketing platforms (for newsletter delivery).
• Analytics tools (for website performance tracking).
• Hosting providers (for secure website operation).

All third-party processors are bound by contracts that require them to comply with GDPR and keep your information secure.

International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). In such cases, we ensure adequate safeguards are in place, such as Standard Contractual Clauses or equivalent protections approved under GDPR.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and monitor website traffic. You can manage your cookie preferences via your browser settings at any time. For full details, see our Cookies Policy.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites. We encourage you to read their privacy policies before providing any personal information.

Children's Privacy

Our content is intended for hospitality professionals. We do not knowingly collect personal data from children under the age of 16. If you believe we may have inadvertently collected such data, please contact us and we will delete it immediately.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the date of the last revision clearly stated. Significant changes will also be communicated via our newsletter.

Contact Us

If you have any questions, concerns, or requests regarding your personal data, please contact us at:

Email: info@yournextguest.com

If you are based in the EU, you also have the right to contact your local supervisory authority.